Privacy Policy

How we collect, use and protect your personal information

Last updated: 2026

Reliance Integrated Engineering System Sdn Bhd ("Reliance IES", "we", "us", "our") respects your privacy. This policy explains what personal information we collect through this website, how we use it, and your rights.

1. Information We Collect

When you fill in our quote or contact form, we collect:

  • Your name
  • Phone number
  • Email address
  • Property address (optional)
  • Service you're interested in and any additional details you share

2. How We Use Your Information

  • To respond to your enquiry and provide a quotation
  • To arrange a site survey or installation appointment
  • To provide after-sales service and support
  • To contact you about your project when necessary

We do not sell, rent, or trade your information to third parties.

3. Data Retention

We keep your enquiry and project information for as long as needed to provide our services and for legitimate business record-keeping (typically up to 7 years). You may request deletion of your data at any time.

4. Third-Party Services

Our contact form uses Formspree to deliver submissions to our email. WhatsApp messages you send us are subject to WhatsApp's own privacy policy. Our website may embed Google Maps.

5. Cookies

This website uses only essential functional storage (no tracking cookies) required for the site to work.

6. Your Rights (PDPA 2010, Malaysia)

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Withdraw consent to processing
  • Request deletion of your data

7. Contact Us

For any privacy questions or to exercise your rights, please contact us:

Email: info@reliance-ies.com
Phone: +60 17-212 8200
Address: 69 Jalan 1/18A, Taman Mastiara, Batu 5 1/2 Off Jalan Ipoh, 51200 Kuala Lumpur, Malaysia